Shipping policy

Last updated: July 27, 2026

Because Pawfolio Art products are custom made from your pet photo, every order takes a little time to create, proof, produce, and ship. We work carefully so your final piece feels personal, polished, and gift-ready.

Artwork Proofing

For custom artwork products, we send an artwork proof by email within 48 hours after your order is placed. Please review your proof carefully. If you request edits, the production timeline may be extended while we make those changes.

Once your artwork is approved, or once production begins according to the product process, your item will move into production and then shipping.

Shipping Times

United States: We estimate orders to arrive within 1-2 weeks from the date of purchase. During peak holiday seasons or periods of high order volume, delivery may take longer, up to 3 weeks.

United Kingdom, Australia, Canada, and Europe: We estimate orders to arrive within about 2 weeks from the date of purchase. During peak holiday seasons or periods of high order volume, delivery may take longer, up to 4 weeks.

These timelines are estimates and may vary based on your product type, artwork revisions, production queue, destination, customs processing, carrier delays, weather, holidays, or other factors outside our control.

Shipping Cost

We offer free global shipping on orders over $70.

For orders under $70, we charge a $10 flat rate shipping fee to the United States, United Kingdom, Canada, and Australia.

We currently ship to the United States, Canada, United Kingdom, Australia, and select European countries.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take a little time to appear after the carrier receives the package.

Address Changes

Please review your shipping address carefully before placing your order. If you need to update your address, email us at support@pawfolioart.com as soon as possible.

Address changes must be requested within 30 minutes of purchase. We cannot guarantee changes after that window because custom artwork and production may begin quickly.

If the cost of shipping to a new address is different from the shipping cost charged at checkout, we may invoice you for the difference before continuing with the order.

Separate Shipments

If your order includes multiple items, they may ship separately. We always try to ship items together when possible, but some products may finish production earlier than others and ship first.

Incorrect, Missing, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address. If a package is delayed, returned, lost, or undeliverable because of an incorrect or incomplete address, please contact us and we will help review the next steps. Additional shipping charges may apply.

Military Addresses

We may not be able to ship to certain military addresses. If you provide a military address and we cannot ship to it, we will contact you by email to request a different shipping address.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or local charges. These fees are determined by your local authorities and are the customer's responsibility unless otherwise stated at checkout.