Custom orders are completed and delivered in about 2-4 weeks. Timing can vary slightly based on the detail of your artwork, production queue, and shipping destination.

Yes. If you would like multiple pets in one artwork, please choose our 2 Pets, 3 Pets, or 4 Pets portrait option.

Yes. We will send you a custom proof about 1-2 days after you place your order. You can request edits, and we will only print your portrait after you are happy with the artwork.

Clear, front-facing photos work best. Natural light, eye-level angles, and an uncropped face help us create a cleaner final portrait. If there is any issue with your photo, we will contact you by email before production.

No. We can work with many pets, including cats, dogs, rabbits, horses, and other animals, as long as the photo is clear.

Yes. We ship to the USA, Canada, UK, Australia, and select European countries. Every shipment includes tracking once it leaves production.

If the first proof is not quite right, you can request changes before printing. We will revise the artwork based on your feedback and only move forward once you approve it.

Because each Pawfolio Art product is custom-made from your pet photo, we are unable to accept returns for change of mind after production begins. Your artwork is created personally for you and your pet.

If your order arrives damaged, incorrect, or there is a production issue, please email support@pawfolioart.com with your order number and clear photos of the issue. We will review it and help with a replacement or another appropriate solution.

If the artwork proof is not quite what you expected, please request edits before approving it for printing. We only move forward with production after your proof is approved.

For orders shipping within the USA, we estimate delivery within 1-2 weeks from the date of purchase. During peak holiday seasons, delivery may take up to 3 weeks.

For orders shipping to the UK, Australia, Canada, and select European countries, we estimate delivery within about 2 weeks from the date of purchase. During peak holiday seasons, delivery may take up to 4 weeks.

We offer free global shipping on orders over $70.

For orders under $70, we charge a $10 flat rate for shipping to the US, UK, Canada, and Australia.

We currently ship to the USA, Canada, UK, Australia, and select European countries.

Because our products are custom-made, we begin preparing each order soon after it is placed.

To request a cancellation, email support@pawfolioart.com within 30 minutes of placing your order. After 30 minutes, we may not be able to cancel the order because artwork or production may already be in progress.

We always try to ship items together when possible. Occasionally, one item in your order may finish production earlier and ship separately so it can reach you sooner. You will receive tracking information for each shipment.